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This Commission & Payout Policy explains how ShoppingSuru calculates vendor commission, handles adjustments, and pays vendors for completed marketplace orders.
Approved vendor balances are normally settled weekly, subject to completed orders, payment confirmation, applicable returns/refunds, commission deductions, and other permitted adjustments.
ShoppingSuru charges vendors a commission on qualifying marketplace sales made through the ShoppingSuru platform.
Unless otherwise agreed in writing, ShoppingSuru commission is calculated on the actual commissionable product selling value after applicable vendor-funded discounts.
Standard customer delivery charges are not included in the commission base unless ShoppingSuru and the vendor expressly agree otherwise.
Example using the introductory 5% commission:
| Calculation | Amount |
|---|---|
| Product selling price | NPR 2,000 |
| Vendor-funded discount | NPR 0 |
| Commissionable value | NPR 2,000 |
| ShoppingSuru commission at 5% | NPR 100 |
| Vendor amount before other applicable adjustments | NPR 1,900 |
The example is for illustration only. Actual payouts may include returns, refunds, payment adjustments, vendor-fault delivery costs, or other applicable deductions.
Customer-facing delivery charges are separate from the normal marketplace commission unless otherwise agreed.
ShoppingSuru's current standard delivery charges are:
These charges may change or be subject to promotions as explained in the ShoppingSuru Delivery Policy.
A delivery charge paid by the customer does not automatically become part of the vendor's commissionable sales value.
Where a promotional discount is funded by the vendor, the discounted product selling value is normally used to calculate commission.
Example:
Where a discount is fully or partially funded by ShoppingSuru, the applicable campaign terms may specify a different calculation.
A commission is normally charged only on a qualifying completed sale.
Where an order is cancelled before completion and no vendor sale amount becomes payable, ShoppingSuru will normally not charge the standard sales commission for that cancelled amount.
Where a cancellation results from vendor misconduct, repeated failure to fulfil, inaccurate inventory, or another vendor-side issue, ShoppingSuru may apply marketplace performance measures under the Vendor Agreement.
Where a qualifying order is returned and refunded, ShoppingSuru may reverse or adjust the related commission.
If only part of an order is returned, the commission adjustment may apply only to the affected product or amount.
Where ShoppingSuru determines that a return is caused by vendor fault, the vendor may be responsible for the applicable return/re-delivery cost.
Examples include:
Where permitted under the Vendor Agreement, such documented vendor-attributable costs may be deducted from the vendor's current payable amount or future payouts.
Where ShoppingSuru allows a discretionary return or exchange and the issue is genuinely attributable to the customer, the customer may bear the applicable return or re-delivery charge.
Vendors should not classify a legally valid vendor-fault return as customer fault in order to avoid their responsibilities.
Payment providers, banks, courier companies, technology providers, or other service providers may apply fees to transactions.
Whether any such fee is charged to the vendor will depend on the applicable vendor commercial terms or campaign terms.
ShoppingSuru will not treat a third-party fee as a standard vendor deduction unless that fee is applicable to the vendor and has been properly disclosed or agreed where required.
ShoppingSuru normally processes vendor payouts on a weekly basis.
The exact day and processing cycle may depend on ShoppingSuru's accounting schedule and payment-provider availability.
The exact cutoff time for a weekly payout cycle may be communicated separately to vendors.
An amount may be included in a vendor payout after the relevant transaction has satisfied the applicable payout requirements, including:
ShoppingSuru may temporarily hold an amount where reasonably necessary to investigate:
Any hold should be limited to an amount reasonably connected to the matter being investigated, subject to applicable law and the Vendor Agreement.
A simplified vendor payout calculation may be:
The actual amount may also contain approved refund, cancellation, payment, promotional, or other transaction adjustments.
| Item | Amount |
|---|---|
| Completed product sale | NPR 5,000 |
| ShoppingSuru commission at 5% | - NPR 250 |
| Approved vendor-fault return cost | - NPR 150 |
| Indicative vendor payable amount | NPR 4,600 |
This is an illustrative example only. Actual deductions depend on the specific transaction and applicable agreement.
Where only part of an order is refunded, ShoppingSuru may adjust commission and vendor payout only for the affected part of the transaction.
The vendor may receive the remaining eligible amount through the next applicable payout cycle.
When a customer purchases products from multiple vendors in a single checkout, commission is calculated separately for each vendor's qualifying products.
One vendor's return, cancellation, or dispute does not automatically alter another vendor's valid completed sale.
ShoppingSuru may provide vendors with a payout statement or account statement showing relevant transaction information.
Depending on the platform's available features, this may include:
ShoppingSuru may change the standard commission rate from the introductory 5% rate toward a standard rate of up to 10%.
For existing vendors, ShoppingSuru will normally provide reasonable advance notice of a material commission change.
Unless otherwise required by law or agreed in writing, a proposed commission change should not be applied retroactively to completed transactions.
Vendors must provide accurate payout information and keep it updated.
ShoppingSuru is not responsible for a payout being delayed or misdirected because a vendor provided incorrect or outdated payout information.
Vendors are responsible for meeting tax, accounting, invoicing, PAN/VAT, and other business obligations applicable to their own business.
ShoppingSuru may collect, report, withhold, or account for amounts where required by applicable Nepalese tax law or regulation.
Where a payment is reversed, disputed, cancelled, or identified as fraudulent, ShoppingSuru may delay, reverse, or adjust the related vendor payout to the extent reasonably necessary and permitted by the Vendor Agreement and applicable law.
Vendors who believe that a payout has been calculated incorrectly should contact ShoppingSuru Support and provide:
ShoppingSuru may review the order, commission calculation, return/refund records, delivery records, and applicable account adjustments.
This Commission & Payout Policy forms part of the ShoppingSuru marketplace rules and should be read together with the Vendor Agreement .
The Vendor Agreement and any written commercial agreement with a particular vendor may provide additional transaction-specific commercial terms.
ShoppingSuru may update this Commission & Payout Policy when its marketplace model, payment arrangements, accounting procedures, commission structure, or applicable legal requirements change.
The latest version will be published on this page with the applicable policy version and effective date.
Legal and accounting review: This policy is a commercial marketplace policy framework for ShoppingSuru. Before launch, the final commission, payout, deduction, refund, tax, withholding, and payment-provider provisions should be reviewed by a Nepal-qualified lawyer and accountant against the Electronic Commerce Act, 2081, Electronic Commerce Directive, 2082, applicable tax law, payment arrangements, and ShoppingSuru's actual business structure.