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Your privacy is important to us. This Privacy Policy explains how ShoppingSuru collects, uses, stores, shares, and protects personal information when you use our website, marketplace, account services, ordering system, delivery services, and other related features.
We collect information that is reasonably necessary to operate the marketplace, process orders, provide customer support, arrange delivery, process payments and refunds, maintain records, improve the platform, prevent fraud, and comply with applicable law.
This Privacy Policy applies to information collected through ShoppingSuru from:
The specific information collected may depend on how you use ShoppingSuru.
Name, username, email address, telephone number, password-related account information, and profile information you choose to provide.
Products ordered, order ID, quantities, prices, discounts, delivery information, order status, returns, exchanges and refund information.
Delivery address, locality, contact number, delivery instructions, selected delivery date, and selected delivery time slot where applicable.
Payment method, payment status, transaction reference, refund status, and other information necessary to verify and manage a transaction.
Business or store information, contact details, registration information, PAN/VAT information where applicable, payout information, and marketplace performance information.
IP address, browser type, device information, operating-system information, pages visited, approximate usage information, logs, cookies, and similar technical data.
You may provide additional information when you:
ShoppingSuru may use personal information for purposes including:
ShoppingSuru operates as a multi-vendor marketplace. When you purchase a product from a vendor, ShoppingSuru may provide the vendor with information reasonably necessary to fulfil the order.
This may include:
To arrange delivery, ShoppingSuru may share relevant customer information with a delivery or courier partner.
Information may include:
Delivery partners should use such information for delivery and related service purposes.
ShoppingSuru may use third-party payment service providers to process digital transactions.
Depending on the payment method and provider, payment information may be submitted directly to the relevant payment provider rather than being stored by ShoppingSuru in full.
ShoppingSuru may receive transaction-related information such as payment status, transaction reference, payment method, refund status, and other information required to manage the order.
ShoppingSuru may disclose personal information where reasonably necessary to:
ShoppingSuru may use third-party service providers to support marketplace operations, including:
Such providers may access information only to the extent reasonably necessary to provide the relevant service, subject to applicable contractual and legal requirements.
Vendors may be required to provide additional business information before they can sell through ShoppingSuru.
Such information may include:
Vendor information may be used for verification, payouts, marketplace administration, customer transactions, legal compliance, fraud prevention, accounting and other legitimate business purposes.
ShoppingSuru may retain records relating to marketplace transactions, including:
Such records may be retained for the periods required or reasonably necessary for legal, tax, accounting, dispute-resolution, security, fraud-prevention, and operational purposes.
ShoppingSuru may use cookies and similar technologies to support:
You may configure your browser to restrict or refuse cookies. However, some ShoppingSuru features may not function properly without certain cookies.
ShoppingSuru may send service-related communications concerning:
Promotional messages may be sent where permitted and, where required, after obtaining appropriate consent.
Customers may request to stop receiving promotional communications through the available unsubscribe or contact mechanism.
If you submit reviews, ratings, questions, messages, photographs, feedback or other content to ShoppingSuru, that information may be stored and processed for marketplace operation and moderation.
Do not submit unnecessary personal information belonging to yourself or another person through a public review or other publicly visible feature.
You are responsible for maintaining the confidentiality of your account credentials.
ShoppingSuru will use reasonable security measures to protect account and personal information.
However, no internet transmission, website, database, or storage system can be guaranteed to be completely secure.
If ShoppingSuru becomes aware of a security incident affecting personal information, we may investigate the incident and take reasonable steps to contain, remedy, and address it in accordance with applicable law and operational procedures.
Where notification is required under applicable law, ShoppingSuru will follow the applicable notification requirements.
ShoppingSuru does not necessarily keep personal information permanently.
Information may be retained for as long as reasonably necessary for the purpose for which it was collected, including:
When personal information is no longer reasonably required and there is no applicable retention obligation, ShoppingSuru may delete, anonymize, or otherwise securely dispose of it.
Subject to applicable law and legitimate retention requirements, users may contact ShoppingSuru regarding personal information that they believe is inaccurate, incomplete, or requires correction.
Requests should be sent to:
ShoppingSuru may need to verify the identity of the requester before processing certain requests.
Customers may contact ShoppingSuru to request account closure or deletion where the feature is not available directly through the account settings.
Account deletion may not result in immediate deletion of information that ShoppingSuru must retain for legal, accounting, tax, security, fraud-prevention, transaction-record, dispute-resolution, or other legitimate purposes.
ShoppingSuru is a general online marketplace and is not specifically designed to collect unnecessary personal information from children.
Users should not provide personal information belonging to another person, including a child, without appropriate authority.
Where ShoppingSuru becomes aware that personal information has been collected in a manner that is not permitted by applicable law, we may take reasonable steps to address the issue.
ShoppingSuru may contain links to third-party websites, payment providers, social-media platforms, delivery services, or other external services.
ShoppingSuru is not responsible for the privacy practices of third-party websites or services that it does not control.
Customers should review the privacy policies of those services before providing information to them.
ShoppingSuru may update this Privacy Policy when its technology, marketplace operations, data practices, service providers, legal obligations, or other relevant circumstances change.
The latest version will be published on this page together with the applicable policy version and effective date.
Where applicable law requires additional notice for a material change, ShoppingSuru will provide such notice through an appropriate channel.
This Privacy Policy should be read together with:
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:
Legal review: This Privacy Policy is designed for ShoppingSuru's multi-vendor e-commerce marketplace. Before launch, the final wording and actual data practices should be reviewed by a Nepal-qualified legal professional against the Privacy Act, 2075, Electronic Commerce Act, 2081, Electronic Commerce Directive, 2082, applicable consumer-protection requirements, and ShoppingSuru's actual technology, payment, hosting, analytics, delivery, and vendor systems.