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ShoppingSuru provides delivery services for orders placed through our online fashion marketplace. Customers may select an available delivery date and time slot during checkout, subject to location, product availability, vendor processing, and ShoppingSuru's delivery capacity.
During checkout, available delivery dates and time slots are shown for your order. You may select one of the available options before completing your purchase.
ShoppingSuru initially provides delivery within selected areas of Kathmandu, Lalitpur, and Bhaktapur.
| Delivery Area | Standard Charge |
|---|---|
| Kathmandu | NPR 100 |
| Lalitpur | NPR 150 |
| Bhaktapur | NPR 150 |
| Outside Kathmandu Valley | Not initially available |
The delivery charge applicable to your order will be displayed before you complete checkout.
ShoppingSuru allows customers to select an available delivery date and time slot during checkout.
The available dates and time slots may depend on:
Enter an accurate delivery location and reachable contact number.
Choose from the dates currently available for your order and delivery area.
Choose one of the time windows displayed during checkout.
Your selected delivery date and time slot should be reviewed before you place the order.
ShoppingSuru and its delivery partners will make reasonable efforts to deliver within the selected window.
ShoppingSuru may change or remove delivery dates and time slots before an order is placed based on delivery capacity, product availability, vendor processing requirements, courier schedules, service-area limitations, or other operational considerations.
Once an order has been placed, ShoppingSuru will make reasonable efforts to fulfil the selected delivery slot.
Although ShoppingSuru aims to fulfil the selected delivery slot, unexpected circumstances may occasionally prevent delivery during the selected window.
Examples include:
Where ShoppingSuru becomes aware that the selected slot cannot reasonably be fulfilled, we may contact the customer and arrange another available delivery slot or another appropriate solution.
Vendors are responsible for preparing products in time to support the delivery date and time selected by the customer where the order requires vendor fulfilment before dispatch.
A vendor must maintain accurate stock and should not accept an order if it cannot reasonably fulfil the product.
Repeated vendor-side delays, cancellations, or failure to prepare products for scheduled delivery may result in marketplace action under the ShoppingSuru Vendor Agreement.
Customers are responsible for providing accurate and complete delivery information, including:
Customers should remain reasonably reachable during the selected delivery time window.
If a customer is unavailable during the selected delivery window, the delivery partner may attempt to contact the customer.
Where delivery fails because the customer:
the customer may be responsible for applicable additional delivery, re-delivery, or return-to-origin charges where permitted by the transaction terms and applicable law.
Such charges will not be assigned to the customer where the failed delivery was caused by ShoppingSuru, the vendor, or the delivery provider.
Because ShoppingSuru is a multi-vendor marketplace, a single checkout may contain products from multiple independent vendors.
Depending on the order, products may be prepared, packed, and shipped separately.
ShoppingSuru may therefore need to coordinate multiple fulfilment or delivery processes for one customer order.
Where multiple products have different fulfilment requirements, ShoppingSuru may contact the customer regarding scheduling or delivery arrangements.
Delivery may be recorded as completed using information from the delivery partner, customer confirmation, delivery records, OTP or another reasonable delivery-confirmation mechanism used by ShoppingSuru.
Customers should review the package and product as soon as reasonably possible after delivery and report any problem through ShoppingSuru's return or complaint process.
If a package appears damaged when delivered, customers should, where practicable, notify the delivery provider and contact ShoppingSuru Support promptly.
ShoppingSuru may request photographs or other evidence to determine whether damage occurred during packaging, transportation, or after delivery.
Damaged, defective, wrong, or materially non-conforming products may qualify for return, exchange, replacement, or refund under our Refund, Return & Exchange Policy and applicable law.
Vendor fault may include:
Where a delivery problem is caused by vendor fault, ShoppingSuru may allocate the relevant return, re-delivery, or other marketplace cost to the vendor in accordance with the Vendor Agreement.
Customer-attributable delivery problems may include:
Where applicable, additional delivery costs arising from these circumstances may be charged to the customer.
Delivery charges and return/re-delivery charges are handled according to the reason for the return.
Vendor-fault returns are generally assigned to the vendor, while discretionary customer-attributable returns may require the customer to bear the applicable return or re-delivery cost.
For complete return rules, please see: Refund, Return & Exchange Policy .
ShoppingSuru may offer free or discounted delivery through temporary promotions.
A promotional delivery offer may have conditions including:
Promotional delivery terms will be communicated with the relevant offer.
Standard ShoppingSuru delivery is initially limited to selected service areas of Kathmandu, Lalitpur, and Bhaktapur.
Delivery outside Kathmandu Valley is not initially available unless ShoppingSuru expressly provides otherwise for a particular order.
ShoppingSuru may expand its delivery coverage in the future.
ShoppingSuru may change delivery charges or service areas when operational costs, courier arrangements, service availability, business conditions, promotions, or other relevant circumstances change.
The applicable customer-facing charge should be presented before order confirmation.
For delivery-related questions or problems, contact:
Please include your Order ID and a description of the problem.
For formal complaints or unresolved matters, please use our Customer Complaints & Grievance Policy .
This Delivery Policy should be read together with:
ShoppingSuru may update this Delivery Policy when delivery areas, delivery charges, available time slots, operational arrangements, legal requirements, or other relevant circumstances change.
The latest version will be published on this page together with the applicable policy version and effective date.
Legal review: This Delivery Policy is designed for ShoppingSuru's multi-vendor marketplace and scheduled-delivery model. Before launch, the final wording should be reviewed by a Nepal-qualified legal professional against the Electronic Commerce Act, 2081, Electronic Commerce Directive, 2082, Consumer Protection Act, 2075, and ShoppingSuru's actual delivery and checkout implementation.