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Conditions for Return

To be eligible for a valid return, your item must fulfill the following criteria:

• The item must be unused, unworn, unwashed, and in the exact condition received.
• The item must remain in its original packaging with all attached tags and labels intact.
• Valid proof of purchase (such as your Order ID or receipt) is required.

Non-Returnable Items

For health, hygiene, and promotional reasons, certain categories cannot be returned:

• Undergarments and lingerie
• Swimwear
• Items marked as "Final Sale" or "Non-Returnable" on the product detail page

How to Initiate a Return

To start a return request, please email our support team at support@shoppingsuru.com with your Order ID and the reason for return.

As ShoppingSuru is a multi-vendor marketplace, return coordination may involve verification with the supplying vendor. Our team will guide you through every step.

Refund Process

Once your returned item is received and inspected by our team, we will notify you regarding approval or rejection. Upon approval, your refund will be processed via store credit or reversed to your original payment method (eSewa, Khalti, or bank transfer) within 7–10 business days.